This Delivery & Fulfillment Policy explains how orders are fulfilled and delivered through Hair Chauffeur ("Hair Chauffeur," "we," "our," or "us"). By using our Services, you agree to the terms outlined below.

1. Order Processing

Hair Chauffeur facilitates the placement and coordination of orders between customers, participating stores, and independent delivery drivers. Orders are prepared and fulfilled by the selected store, not by Hair Chauffeur.

Stores are responsible for:

• Product availability and accuracy
• Order preparation and packaging
• Ensuring products comply with applicable laws

2. Delivery Services

Deliveries are completed by independent third-party drivers using the Hair Chauffeur platform. Drivers are not employees, agents, or representatives of Hair Chauffeur.

Delivery times are estimates only and may vary due to:

• Traffic conditions
• Weather
• Store preparation time
• Incorrect delivery information

Hair Chauffeur does not guarantee delivery timeframes.

3. Delivery Areas

Delivery availability may be limited based on:

• Store location
• Driver availability
• Service area restrictions

Hair Chauffeur reserves the right to modify or limit delivery areas at any time.

4. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery addresses and contact information
• Being available to receive orders when required
• Reviewing order details before submission

Hair Chauffeur is not responsible for failed or delayed deliveries due to incorrect or incomplete information.

5. Store Responsibilities

Participating stores are responsible for:

• Maintaining accurate product listings
• Packaging orders securely
• Resolving product-related issues
• Complying with applicable health, safety, and commerce regulations

Hair Chauffeur does not inspect, manufacture, or guarantee products sold by stores.

6. Lost, Damaged, or Missing Items

If an order is lost, damaged, or missing items:

• Customers must report the issue within a reasonable timeframe
• Claims are reviewed on a case-by-case basis

Hair Chauffeur may assist in facilitating communication between customers, stores, and drivers but does not guarantee replacement or refunds.

7. Failed Deliveries

Deliveries may be considered failed due to:

• Incorrect delivery address
• Customer unavailability
• Unsafe delivery conditions
• Access restrictions

In such cases, additional fees may apply, and refunds are not guaranteed.

8. Independent Contractor Disclaimer

Delivery drivers operate as independent contractors. Hair Chauffeur does not control driver conduct outside the scope of facilitating deliveries and is not responsible for acts or omissions of drivers beyond platform coordination.

9. Limitation of Liability

To the maximum extent permitted by law, Hair Chauffeur shall not be liable for:

• Delayed or failed deliveries
• Product quality or defects
• Losses resulting from third-party actions
• Indirect or consequential damages

Use of delivery services is at your own risk.

10. Policy Updates

Hair Chauffeur may update this Delivery & Fulfillment Policy at any time. Updates will be posted with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

11. Contact Information

For delivery-related questions, contact: